Privacy Policy / GDPR

we love caring for our seniors

Privacy Policy / GDPR Notice

Effective Date: [Insert Date]

1. Introduction

At Heathfields Residential Care Home, we are committed to safeguarding the privacy and personal data of our website visitors and service users.

This policy explains how we act as a data controller, determining the purposes and means of processing personal data provided via our website and associated services.

We use cookies to enhance your browsing experience. Where cookies are not essential, we request your consent upon your first visit.

Our website includes privacy controls allowing you to manage how your personal data is used. Visit https://www.heathfields.uk to manage your preferences.

2. How We Use Your Personal Data

We may collect, store, and process the following categories of personal data:

Usage Data: IP address, browser type, location, pages visited—used for analytics and improving the site.
Account Data: Name, email—used to manage services and communication.
Publication Data: User-submitted reviews or testimonials.
Enquiry Data: Information from contact forms used to respond to queries.
Notification Data: Email addresses used for newsletters or alerts.
Legal Data: Used in the event of legal claims or disputes.
Risk Data: Information for managing business risks and insurance.

We process data based on consent, legal obligations, contract performance, or legitimate interests.

3. Providing Your Data to Third Parties

We may share your data with:

Insurers and legal advisers for legal and risk management purposes.
Hosting and IT service providers (e.g. One.com).
Regulatory authorities when legally required.

4. International Data Transfers

When necessary, personal data may be transferred outside the EEA. These transfers are protected using EU-approved safeguards such as Standard Contractual Clauses or adequacy decisions.

Please note that data published via our website may be accessible worldwide.

5. Data Retention

We retain personal data only for as long as necessary for the purposes outlined, or to meet legal requirements.

In some cases, we may retain data to safeguard vital interests or legal rights.

6. Your Rights Under GDPR

As a data subject, you have the following rights:

Access: Request a copy of your personal data.
Rectification: Request corrections to inaccurate data.
Erasure: Request that we delete your personal data.
Restriction: Request restriction of processing.
Objection: Object to processing for marketing or legal reasons.
Portability: Request transfer of your data to another service provider.
Withdraw Consent: Withdraw consent where processing is based on consent.
Lodge Complaint: File a complaint with the ICO (https://ico.org.uk).

7. About Cookies

Cookies are small text files stored on your device to personalize content and analyze site usage.

We use both session (temporary) and persistent (stored) cookies.

8. Cookies We Use

Security Cookies: Help protect your data and sessions.
Analytics Cookies: Collect usage statistics to improve the website.
Consent Cookies: Remember your cookie choices.

9. Third-Party Cookies

We use third-party services such as Google Analytics. Learn more here:

10. Managing Cookies

You can manage or block cookies through your browser settings:

11. Policy Updates

We may occasionally update this policy. Changes will be posted to our website and communicated as necessary.

12. Contact Information

Heathfields Residential Care Home
Trading name of Dreams Care Homes (RB) Limited
Company No: 13779891
Registered Office: Pentax House, South Hill Avenue, South Harrow, HA2 0DU
Business Address: 27 Merthyr Mawr Rd, Bridgend CF31 3NN

Phone: +44 1656 668586
Email: manager@heathfields.uk
Website: www.heathfields.uk

13. Data Protection Officer

Basanta Nepal
Address: Same as above